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Do you automatically charge my credit card every month for my hosting account?
We will automatically bill your credit card every month. If it is declined, we will email you and ask you to provide new credit card information. |
When is my credit card charged?
You will be billed on the same day every month, according to the day you signed up. For example, if you sign up on the 15th of the month, your credit card will be charged on the 15th of every month. |
I want to sign up, but I'm nervous about giving my credit card number over the Internet.
What are my options?
Although we'd like to stress that through our encrypted SSL connection your credit card information is completely safe, we understand that some people prefer to give this information over the phone or fax. If this is the case, please feel free to contact our sales department at 416-244-HOST (4678). |
My address and/or email address has changed. How should I let you know?
To send your new contact info , visit Contact Us , or contact your sales representative by phone or email. |
How do I upgrade to a different plan? Is there an extra charge?
You can contact our sales department by phone, 416-244-HOST (4678), or visit Contact Us. Any payments you have already made will be credited toward your new plan. There is no penalty charge for upgrading or downgrading. |
What if I go over my allotted bandwidth transfer?
You will be contacted by email or by phone if you exceed your bandwidth transfer for the month. |
Can I have more than one domain pointed to my webpage?
Yes, if you have registered your domain with Webhoster.ca, we will redirect your additional domains to point to your main domain. All domains must be hosted or parked on our servers. For example, if you own yourcompany.com, .net, and .org, and yourcompany.com is your main site, we can point your .net and .org domain names to yourcompany.com. No matter which domain your customers use they will be directed to your main site. |
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| Cancellations |
How do I cancel my account? If I cancel, do I get any money back?
To cancel, contact your sales rep or visit Contact Us.
If you cancel your hosting account within 30 days, you fall under our 30 day money back guarantee. If your account is cancelled because you do not follow the terms and conditions, you may not be eligible for a refund. If you have been a customer for over 30 days, we cannot refund your money unless you have an annual account. If you have an annual account, we will refund you for unused months. |
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